Frequently Asked Questions
- What’s the return policy?
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Due to hygiene and customization, most items are non-refundable. However, if there’s an issue with your order (wrong item, damage, etc.), contact us within 3 days of delivery and we’ll make it right.
- What payment methods do you accept?
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All payments are securely processed with payfast. We accept all major credit cards
- What if my package is lost or delayed?
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Once your package is shipped, you’ll receive a tracking number. If it’s delayed or missing, please reach out to us and we’ll help you resolve it.
- Do you restock popular designs?
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Yes! We frequently restock bestsellers and limited edition designs. Join our mailing list or follow us on social media to get updates on restocks and new drops.
- Do you offer shipping anywhere?
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Yes, we ship nationwide! Shipping rates and times will vary depending on your location.
- Can I cancel or change my order?
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Orders can be canceled before it processed. Once we begin processing we may not be able to make changes for your order.
- Are your products safe for sensitive skin?
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Yes. Our wigs and nail products use skin-safe materials and adhesives. If you have allergies or specific sensitivities, please review ingredient details or consult your dermatologist before use.
- Can I return a custom order?
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Custom wigs and nails are made specifically for you, so we do not accept returns unless there's a defect or mistake. Please double-check your details before ordering.